Your information, handled carefully.

What we collect

We only collect what we need to answer you and to run our services.

• Information you give us — your name, email address, phone number and the details you type into a project request or a message to us.
• Order information — what you bought and the address it ships to, so we can fulfil the order.
• Account information — the email address and password used to sign in to any of our systems.
• Basic technical information — the pages visited and general device or browser details, used to keep the site working.

How we use it

To reply to your enquiries, prepare quotes, deliver and support orders, operate accounts, keep our systems secure, and meet our legal and accounting obligations.

We do not sell your personal information, and we do not send marketing email to people who did not ask for it.

Who we share it with

We share information only with the service providers that make the business run — hosting, database, email and payment processing — and only to the extent they need it to perform that service. We may also disclose information where the law requires it.

Payments

Card payments are handled by third-party payment processors. We do not receive or store full card numbers.

How long we keep it

We keep enquiries and order records for as long as needed to run the business and to satisfy tax and record-keeping requirements, then delete them.

Your choices

You can ask us for a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it. Email us and we will respond. We will need to verify your identity before acting on a request.

Children

Our services are not directed to children under 13, and we do not knowingly collect their information. If you believe a child has given us information, contact us and we will remove it.

Changes

If this policy changes we will update the date at the top of this page. Continuing to use the site after a change means you accept the updated policy.