FAQ
Questions, answered.
The things people ask us most. If yours is not here, write to us — we answer every message.
- What does K.J.A & Z.J.O LLC actually do?
- We are one company running several brands: hospitality software, a publishing imprint, an art studio and an apparel label — plus custom development work for other founders.
- Where are you based?
- The company was established in New York in March 2023. It is now based in Jersey City, New Jersey, which is our main operating and mailing base, with New Jersey business registration.
- Do you offer refunds?
- No. All sales are final. If an order arrives damaged, defective or incorrect, contact us within 7 days and we will make it right.
- How long does shipping take?
- It depends on the brand and the item, since prints and made-to-order pieces are prepared by hand. The estimate for your order is shown at checkout, and tracking follows by email once it ships.
- How do I get a digital book I bought?
- Digital files are emailed immediately after payment. If nothing arrives, check your spam folder, then contact us and we will re-send it.
- Can you build a website or app for my business?
- Yes — that is our custom development service. Send us the idea through the Contact page and we will come back with a scope, a timeline and a price.
- What does a project cost?
- Every project is quoted individually against its scope. Tell us your budget range in the project request and we will tell you honestly what is achievable within it.
- Some brands say Under construction — what does that mean?
- That brand is still being built and is not open to customers yet. When it is ready, its link goes live here.
- How do I reach a person?
- Email k.j.az.j.ollc@gmail.com, or send a project request from the Contact page. Both reach us directly.